Contact Centres

Call centre management is more than just routing phone calls. One of the bigger challenges is keeping call centre agents informed with timely and accurate information that is essential to ensure quality customer service.

Like every call center team agents are under constant pressure to fulfill multiple roles. This means that effective communication has to be more than just email and white boards.

Sabercom contact centre Digital Signage captures live ACD call statistics and pushes multi-media content to LCD screens and agents desktops. Each screen or network of screens can be scheduled to show targeted information across floors and multiple sites.

Real time statistics can also be shown on agent’s desktops using our Desktop Dashboard software.

"Sabercom allows us to publish information to agents across all departments within our contact center. The Real-time statistics have become a major part of how we manage our service levels and the ability to display adhoc presentations has enabled us to engage and motivate agents whilst creating a sense of community."

[David Smith - Resource Planning Manager, Vanquis Bank]