The Sabercom team have many years of experience and an in-depth knowledge of how live data can be extracted from Call Switches and presented to agents and team leaders in a dynamic and effective way.
Why not contact us now and we can arrange a time to call you and talk through your requirements.
Desktop Dashboard
Sabercom’s Desktop Dashboard provides a really effective way to cut through the communication traffic in Contact Centres.
Agent’s desktops can be a distracting mix of open applications. The Sabercom Desktop Dashboard stands out as an unmissable but discrete overview of vital statistics.
Sabercom’s Desktop Dashboard can be set to ‘transparent’ mode allowing click-through access to applications behind.
Real time ACD statistics, scrolling text and pop up messages can be shown directly on to agent’s desktops. This is managed through a web browser using Sabercom’s easy to use content management system.
Each Dashboard can be configured for individual teams and can be designed to match your corporate colours, look and feel.
Sabercom have integrated with the following call switches, CMS and Databases:
- Apropos
- Avaya
- CallMedia
- Mitel
- uSupervisor
- Microsoft Dynamics CRM
- SQL and Oracle Databases
Sabercom Desktop Dashboard can easily be expanded and can also form the basis for a larger deployment of internal messaging for the contact centre using large LCD screens and screensavers.
