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Contact Centres

Contact centre management is about delivering services that exceed the expectations of customers. To validate and maintain a high standard of customer contact and communication, call center agents need to be engaged and informed with timely and accurate information.

Sabercom’s Digital Signage for Call Centers empowers agents by delivering live statistics and KPI’s directly to large high visibility display screens.  All screens can be branded fully with you or your contracts corporate image. You can mix in information encouraging agents to up-sell, training slides, incentives or simply the latest world, sports or travel news.

Great for keeping a close eye on metrics which could potentially impact customer service allowing you to react before it’s too late.

Effective communication

Like every contact centre team, agents are under constant pressure to fulfill multiple roles. This means that effective communication has to be more than just email and white boards.

Large display screens placed in view of team and business groups make sure that agents are kept up to date with live telephony statistics, sales targets and employee communication messages to help deliver a high level of customer service.

Targeted information

Sabercom contact centre Digital Signage captures live call and sales statistics and pushes multi-media content to LCD TV screens.

Through Sabercom’s web based user interface, team leaders can log in to change statistics displayed, update live team messages and add new content to specified regions of their screens on an ad hoc basis. Content can be scheduled well in advance and set to automatically expire, meaning that the screens are always showing up to date information.

Some great benefits

  • Provide easy access to real time data and KPIs in custom views
  • Set up threshold warnings for predetermined service levels
  • Schedule in news, weather and travel RSS feeds, videos with the easy to use Sabercom CMS to keep everyone informed and entertained!
  • Schedule content designed specifically for VIP visitors and then automatically fall back to business as usual content when the visitors have left the building
  • Live updated team messages makes sure everyone is engaged and motivated
  • Share important corporate and HR information, alongside site and team specific news
  • Run competitions or games to help nurture a team environment

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