Call us

+44 (0)1732 440 035

Message us

    Sabercom's blog

    Screensavers for IT Service Desk Communication

    By Oliver Candy | 02.11.23

    Screensavers are often seen as a fun and visually appealing addition to our computer screens. However, they can also serve a practical purpose, especially when it comes to service desk communication. As IT helpdesks continue to play a crucial role in supporting employees and maintaining business operations, finding effective ways to communicate with their users is essential. And screensavers have emerged as an unexpected but valuable tool for enhancing IT helpdesk communication. In this blog post, we’ll explore the surprising benefits of using screensavers for service desk communication.

    Screensaver displaying an IT service desk announcement

    The Unsung Heroes: Screensavers as IT Tools

    Screensavers have long been dismissed as mere decorative additions to our computer screens. However, they possess untapped potential as valuable tools for IT helpdesks. By harnessing the power of screensavers, IT service desks can enhance their communication strategies and streamline their operations.

    One way screensavers can be utilised is through the implementation of Sabercom’s corporate screensaver tool. Our corporate screensaver solutions will allow you to display important updates, alerts, and announcements directly on employees’ screens, ensuring they receive crucial information in a visually engaging way. Whether it’s a system outage notification or a reminder to never open attachments from an unknown source, corporate screensavers can effectively communicate with employees, keeping them informed and minimising potential disruptions.

    In summary, screensavers have emerged as unsung heroes in the realm of IT helpdesk communication. By leveraging corporate screensavers and utilising them as digital signage, IT service desks can enhance their communication strategies, improve IT literacy, and ultimately maximise efficiency.

    Enhancing IT Helpdesk Communication with Screensavers

    Screensavers have traditionally been viewed as nothing more than visual eye candy for our computer screens. However, they possess untapped potential when it comes to enhancing IT helpdesk communication. By harnessing the power of screensavers, IT service desks can improve their communication strategies and streamline their operations.

    One way screensavers can enhance IT helpdesk communication is through the use of digital signage. Screensavers can act as visual billboards for the IT helpdesk, displaying important information about IT support tickets or known incidents. The power of screensavers extends far beyond their decorative allure, making them a valuable tool in the IT arsenal.

    The Benefits of Properly Communicating IT Scheduled Maintenance Downtime

    When it comes to scheduled maintenance downtime, proper communication is key. By effectively communicating IT system downtime to your employees and stakeholders, you can reap a multitude of benefits for your business.

    First and foremost, clear and timely communication about scheduled maintenance downtime helps manage expectations. With 28% of employees citing poor communication as the reason for not being able to deliver work on time, by informing employees in advance, they can plan their work accordingly and minimise disruptions. This reduces frustration and increases productivity as employees can adjust their schedules or prioritise tasks accordingly.

    In addition, communicating scheduled maintenance downtime allows you to maintain transparency with stakeholders and other business units. By informing them about potential interruptions in services or access to business tools, you can manage their expectations and minimise any negative impact on their experience. This can help build trust and maintain a positive reputation for your department.

    Proper communication via a screensaver will enable you to demonstrate your commitment to employee satisfaction. By providing regular updates on the progress of maintenance activities and estimated downtime, you show that you value their time and understand the importance of uninterrupted service. This can go a long way in reducing calls to your service desk and building strong relationships.

    Furthermore, communicating downtime through screensavers and digital signage can help ensure that the message reaches a wider audience. With eye-catching graphics and concise messages, you can capture the attention of employees and visitors alike. This can significantly improve the effectiveness of your communication efforts and reduce the risk of miscommunication or missed notifications.

    Practical Tips on Crafting Effective Scheduled Maintenance Messages Using a Screensaver

    To effectively communicate scheduled maintenance downtime, it is crucial to craft your messages in a way that captures the attention of your audience and delivers the necessary information clearly. Here are some practical tips to help you create effective scheduled maintenance messages for your screensaver:

    1. Keep it concise: When it comes to communication, less is often more. Keep your messages short and to the point, highlighting the key details such as the date, time, and duration of the downtime. Avoid excessive technical jargon and use plain language that is easily understood by everyone.

    2. Use visual elements: Incorporate eye-catching visuals such as graphics or icons to grab attention and reinforce the message. Visual elements can help convey information quickly and make your screensaver more engaging.

    3. Provide alternative options: on your screensaver, consider providing alternative options for employees to minimise disruption. For example, if a particular system will be down for maintenance, suggest alternative ways to access the information or complete tasks during that time.

    4. Include contact information: Make it easy for recipients to seek further information or assistance by including contact details. This will ensure that employees or customers have someone to reach out to if they have any questions or concerns.

    5. Send reminders: People can easily forget about scheduled maintenance downtime, so using your corporate screensaver to send reminders closer to the date can help keep it on their radar. Consider using multiple communication channels such as emails, digital signage, and the screensaver to ensure that the message is seen.

    By following these practical tips and maybe using each point you can ensure that your scheduled maintenance messages are effective in informing and preparing your audience for any planned downtime. Effective communication will help manage expectations, minimise disruptions, and maintain a positive reputation for your service desk.

    Future Developments in Screensaver Technology for Helpdesk Efficiency

    As technology continues to evolve, so does the potential for screensavers to enhance IT helpdesk efficiency. The future of screensaver technology holds exciting possibilities for further streamlining helpdesk operations and improving communication strategies.

    One potential future development is the integration of interactive elements into screensavers. Imagine screensavers that allow employees to directly interact with IT helpdesk resources or submit support requests with just a few clicks. This would not only increase convenience for employees but also expedite the troubleshooting process for the IT team.

    Another development could involve the use of AI-powered screensavers. These screensavers could proactively detect and address potential IT issues, such as low disk space or outdated software, before they cause disruptions for employees. By providing real-time alerts and suggestions for resolution, AI-powered screensavers could greatly reduce the number of support requests and minimise downtime.

    Additionally, screensavers could become more personalised and adaptive. By utilising employee data and preferences, screensavers could display targeted information and resources based on individual needs. This would further empower employees to take ownership of their technology experiences and reduce reliance on the helpdesk for common issues.

    Overall, the future of screensaver technology holds immense potential for maximising IT helpdesk efficiency. By embracing advancements such as interactive elements, AI integration, and personalised experiences, screensavers can continue to revolutionise helpdesk communication and streamline operations. The possibilities are endless, and the benefits for IT service desks are vast.