Contact centre management is about delivering services that exceed the expectations of customers. To validate and maintain a high standard of customer contact and communication, call center agents need to be engaged and informed with timely and accurate information.
Sabercom’s Digital Signage for Call Centers empowers agents by delivering live statistics and KPI’s directly to large high visibility display screens. All screens can be branded fully with you or your contracts corporate image. You can mix in information encouraging agents to up-sell, training slides, incentives or simply the latest world, sports or travel news.
Great for keeping a close eye on metrics which could potentially impact customer service allowing you to react before it’s too late.